Fri, 20 May 2011
Telus Paperless Billing WTF??
My company has a Blackberry for tech support and we use Telus as our wireless carrier. Telus has recently switched to paperless billing, which is fine. However, I need a PDF of our bill to print out to keep our accountant happy.
Here's how a sensible workflow would look:
Here's the actual work flow:
I asked Telus why the couldn't just attach the PDF bill to the original email or simplify the process. They claimed attaching the bill would be a security/privacy risk and never did explain why their process is so complex. Gah!
Update: But wait! There's more! In my haste to click the most recent monthly bill, I failed to notice that it was for last month. The current bill isn't available yet in PDF form.
There is an option to get a text-formatted bill. I went through the several clicks to enable that and got a notification saying that the formatting of the bill was "in progress" and that it would eventually be available as a .zip file. Wha???? All the billing data is clearly displayed in (printer-unfriendly) HTML. Why a background process to generate a plain-text version??